My Continuing Journey in Optometry
I retired in May 2024 after an incredibly rewarding 33 years in practice, 24 of which were spent as Director of While Opticians—the oldest and one of the busiest independent optometry practices in Leicester city centre. Taking ownership at the age of 29 was both daunting and isolating, especially with no prior business experience and very little support. However, one thing I could always rely on with certainty was the quality of care I provided to my patients. Those clinical and interpersonal skills became the foundation on which I built a successful and thriving practice.
Over time, I gained confidence in making management decisions, learning from leadership oversights along the way. Whether it involved staffing, stock selection, or workflow, I always placed clinical quality, compassion, and clear communication at the heart of the practice. My priority was to ensure that every patient’s eye-care journey felt personal, supportive, and positive at every stage.
Earlier this year, while enjoying retirement, I unexpectedly found myself on the other side of patient care; sitting in the waiting room at Stoneygate Eye Hospital as my father had developed a macula hole. From the compassionate reception team to the surgeon’s remarkable skill in preserving his sight, the care he received was exceptional. In that moment, I truly appreciated the value of having access to private eye care, particularly the speed and efficiency of treatment. It reminded me how fortunate we are in Leicester to have both The Stoneygate Eye Hospital on our doorstep and a bustling NHS Ophthalmology Department and how fortunate we are to have the choice between private and NHS eyecare.
It made me realise what I had missed most after so many years as an optometrist: the patient interactions, the conversations, and the daily human connections. So moved by the kindness and care shown to my father… well, here I am now….. working at The Stoneygate Eye Hospital, and I absolutely love it. The work is challenging, exciting, and full of new experiences and I have the privilege of witnessing firsthand the dedication and skill of the ophthalmologists. It’s truly inspiring.
After 33 years in optometry, I can honestly say that the pinnacle of the profession isn’t about practice sales targets or patient quotas, it’s about the simple yet profound role we play in eye care. Whether correcting refractive errors, identifying health concerns, or offering guidance and reassurance, the way we communicate is every bit as important as the clinical care we provide. These interactions are far more meaningful than the familiar routines of daily practice.
And just when I thought I was hanging up my ophthalmoscope for good, I open a new chapter and my optometry journey continues, thanks to The Stoneygate Eye Hospital.